No signal. Check the external input or select another input using the input button

[Sue1269]

Help please!! My sky stream is showing the above message. Have changed HDMI Ports, rebooted the sky stream puck and controller, but nothing. Seems as though the puck is not connected to broadband?? 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[TimmyBGood]

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@Sue1269 wrote:

My sky stream is showing the above message. 

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Worth noting that's a message generated by the television set, not the puck.

The television is telling you it can't find a signal coming from the puck.

[Exiled-in-HH]

So that seems to indicate the Puck has failed and is not generating any output?

[Sue1269 · Accepted solution]

All sorted now. It was a faulty HDMI cable.