0

Discussion topic: No picture

Reply
Avatar for Jamie219
Level 0 icon
What's this?
This message was authored by: Jamie219

Message posted on ‎15 Oct 2025 07:32 PM

No picture

We got sound but no picture 

Report post
Post 1 of 3
86 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎15 Oct 2025 08:22 PM

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jamie219 

 

Try a Reboot in the first instance:

 

Go to settings > System Management> Resets & updates > restart device.

 

If you continue to have issuesz provide more information such as your ISP, broadband speed, run a speed test in netflix etc as it can be a symptom of poor connectivity/ not enough bandwidth.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
77 Views
0 Likes
Reply
Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎15 Oct 2025 09:13 PM - last edited: ‎15 Oct 2025 09:14 PM

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more
@Jamie219 wrote:

We got sound but no picture 

If you have no picture at all and a black screen pull the plug for a few minutes 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Report post
Post 3 of 3
67 Views
0 Likes
Reply
Reply