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Discussion topic: No credit agreement

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This message was authored by: OldManUser

Message posted on ‎01 Feb 2025 05:53 PM

No credit agreement

Just agreed to get Sky Glass - supposed to have a link to a credit agreement but not received one.  Order will be cancelled if I don't sign. What to do? I've tried both the website and the MySky app

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎01 Feb 2025 09:46 PM

Re: No credit agreement

Posted by a Superuser, not a Sky employee. Find out more

Hi @OldManUser 

 

You need to ensure that your Sky ID is the same as the one you ordered with. See this article and try the link in the article& https://www.sky.com/help/articles/credit-agreement-sky-glass

 

Failing this you will need to call Sky, we are fellow customers here on the community.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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