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Discussion topic: No Sky programmes loading. All app working fine

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This message was authored by Angus649 This message was authored by: Angus649

No Sky programmes loading. All app working fine

On Sky Glass when selecting an Sky programme I get the message 'Please wait for your programme to load' but they don't. If I use any of the apps they work fine. Tried unplugging for 10 minutes but still the same. WiFi is working fine and connected via Ethernet cable. 

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: No Sky programmes loading. All app working fine

Have check the connection speed usin g the Netflix get help check Network?

 

What speed was reported?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No Sky programmes loading. All app working fine

Posted by a Superuser, not a Sky employee. Find out more

If you are connected via Ethernet you shouldnt be using the WIFI. I'd suggest going into the Settings and disabling the WiFi on the Sky Glass, particurly if you have also previously setup Wifi on the TV. This will force it to use the ethernet connection, if you have wifi enabled, and its been configured to your WiFi network, the Glass has the tendency to default from ethernet to WiFi so that may explain some of the issues.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: No Sky programmes loading. All app working fine

By WiFi working fine do you other devices connected using WiFi work fine?

 

Did you ever configure the Sky Glass TV to use WiFi?

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