0

Discussion topic: New Sky Glass randomly flashes on then off

Reply
This message was authored by Wozz70 This message was authored by: Wozz70

New Sky Glass randomly flashes on then off

My new sky glass tv randomly just flashes on then off of its own accord, all the time this happens is when the tv is off and either myself or my wife is sat in living room. There is no volume/sound heard, just a flash of the screen sometimes the line of colours horizontally.
All the smarts are turned off ie glance etc so nothing is on to cause this. 

 

Reply

All Replies

This message was authored by Jporch316 This message was authored by: Jporch316

Re: New Sky Glass randomly flashes on then off

Posted by a Superuser, not a Sky employee. Find out more

@Wozz70 wrote:

My new sky glass tv randomly just flashes on then off of its own accord, all the time this happens is when the tv is off and either myself or my wife is sat in living room. There is no volume/sound heard, just a flash of the screen sometimes the line of colours horizontally.
All the smarts are turned off ie glance etc so nothing is on to cause this. 

 


Try unplugging the glass for a few minutes . 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
Wozz70
Topic Author
This message was authored by Wozz70 This message was authored by: Wozz70

Re: New Sky Glass randomly flashes on then off

Thanks, already done so. Left it unplugged for another reason too, issues with lip sync happens on a regular basis and itv seems to suffer most when glitches in signal stream happens. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: New Sky Glass randomly flashes on then off

Posted by a Superuser, not a Sky employee. Find out more

@Wozz70 wrote:

Thanks, already done so. Left it unplugged for another reason too, issues with lip sync happens on a regular basis and itv seems to suffer most when glitches in signal stream happens. 


The lip sync is a current issue being investigated by sky at the moment 

 

if the tv is turning off and on randomly i can escalate your post to the online sky community team if you wish for troubleshooting 

 

otherwise it sounds like a defective unit ...

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
Wozz70
Topic Author
This message was authored by Wozz70 This message was authored by: Wozz70

Re: New Sky Glass randomly flashes on then off

Thanks and yes I was sort of aware of lip sync, the main issue is the tv momentarily switches on then off in a blink of an eye. Very strange behaviour.

Thanks for your reply.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: New Sky Glass randomly flashes on then off

Posted by a Superuser, not a Sky employee. Find out more

@Wozz70 

I have escalated you post to the online sky community team - please look out for an invitation to chat with them 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: New Sky Glass randomly flashes on then off

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Wozz70.

Thanks
Tom
This message was authored by GillCB This message was authored by: GillCB

Re: New Sky Glass randomly flashes on then off

Did you get an answer for this issue? Mine does the same.

Wozz70
Topic Author
This message was authored by Wozz70 This message was authored by: Wozz70

Re: New Sky Glass randomly flashes on then off

No, not a word. Also noticing stuck pixels too now. 

This message was authored by GillCB This message was authored by: GillCB

Re: New Sky Glass randomly flashes on then off

Never seem to get anywhere with sky in my experience. They need to get it sorted for you before your paying to watch a blank screen

This message was authored by Jporch316 This message was authored by: Jporch316

Re: New Sky Glass randomly flashes on then off

Posted by a Superuser, not a Sky employee. Find out more

@Wozz70 wrote:

No, not a word. Also noticing stuck pixels too now. 


Did you get an invitation to chat to the online team ?

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion