New Glass unit unable to watch standard TV channels i.e. BBC 1

[PL6]

New to Glass and today was expected to watch all channels. Able to join broadband and Internet and set up correct but when clicking on standard TV channels i.e. BBC1 etc the system reports I am not subscribed to the channel!!  Spent two hours on calls today and still Sky unable to fix the problem any ideas what I need to do.

[GD1]

@PL6  What have Sky actually said, if it's escalated to the Glass support theam there isn't much we can  can advise other than they need to resolve the issue.

[roger1949]

Do you have a BBC iPlayer account?

[PL6]

Ok thanks I was wndering if any other users had the same issue, this is still not resolved and SKY Glass team dont know what is happening yet again wait 48 hours to see, for me this issue and others has been ongoing since june.

[PL6]

Yes I do.

[peter-marlow+1966]

No I am watching pointless  now on bbc 1

[peter-marlow+1966]

Have you  tried  turning off  the tv. Unplugging it for a few minutes  then plugging it back in and switching it back on ?

[roger1949]

Do you work for sky?

[mikealanr]

@roger1949 Sky employees are clearly labeled as such on the forum with the wording Sky Employee and a Sky employee badge.

No one who has responded so far in this thread is a Sky employee. Sky generally dont respond here as it's primarily a customer helps customer forum.

MikeAlanR

[peter-marlow+1966]

No I don't  work for sky