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Discussion topic: Netflix log in issue

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This message was authored by: Jim1973

Message posted on ‎15 Sep 2025 06:49 PM

Netflix log in issue

We have a new Sky Glass TV. Our package includes Netflix. We were previously using our sons account. He has now moved out and I am having trouble accessing the Netflix subscription that is linked to my Sky service rather than my sons original account!

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This message was authored by: MarkGoldsmith

Message posted on ‎15 Sep 2025 07:01 PM

Re: Netflix log in issue

Posted by a Superuser, not a Sky employee. Find out more
@Jim1973 wrote:

We have a new Sky Glass TV. Our package includes Netflix. We were previously using our sons account. He has now moved out and I am having trouble accessing the Netflix subscription that is linked to my Sky service rather than my sons original account!

@Jim1973 Was your son's Netflix account the first account you logged into Netflix as on your Sky Glass?

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Message posted on ‎15 Sep 2025 07:08 PM

Re: Netflix log in issue

It did it automatically when we switched from the puck to Sky Glass. I have just called Sky and I need to call Netflix to remove my Sky account from his Netflix account to use my Sky/Netflix account.

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This message was authored by: MarkGoldsmith

Message posted on ‎15 Sep 2025 07:10 PM

Re: Netflix log in issue

Posted by a Superuser, not a Sky employee. Find out more
@Jim1973 wrote:

It did it automatically when we switched from the puck to Sky Glass. I have just called Sky and I need to call Netflix to remove my Sky account from his Netflix account to use my Sky/Netflix account.

Yeah thats correct - the first Netflix account you log-in to on your first device be it Stream or Puck will be the Netflix account that gets linked to your Sky account.

 

 

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Message posted on ‎19 Sep 2025 07:22 AM

Re: Netflix log in issue

Thanks for the response. I spoke to Sky and Netflix. I had to get my son to remove his email address from my account and replace it with my email address. This then allowed me to log in and get Netflix working. 

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