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Discussion topic: Netflix log in issue

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This message was authored by: Jim1973

Message posted on ‎15 Sep 2025 06:49 PM

Netflix log in issue

We have a new Sky Glass TV. Our package includes Netflix. We were previously using our sons account. He has now moved out and I am having trouble accessing the Netflix subscription that is linked to my Sky service rather than my sons original account!

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This message was authored by: MarkGoldsmith

Message posted on ‎15 Sep 2025 07:01 PM

Re: Netflix log in issue

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@Jim1973 wrote:

We have a new Sky Glass TV. Our package includes Netflix. We were previously using our sons account. He has now moved out and I am having trouble accessing the Netflix subscription that is linked to my Sky service rather than my sons original account!

@Jim1973 Was your son's Netflix account the first account you logged into Netflix as on your Sky Glass?

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This message was authored by: Jim1973

Message posted on ‎15 Sep 2025 07:08 PM

Re: Netflix log in issue

It did it automatically when we switched from the puck to Sky Glass. I have just called Sky and I need to call Netflix to remove my Sky account from his Netflix account to use my Sky/Netflix account.

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This message was authored by: MarkGoldsmith

Message posted on ‎15 Sep 2025 07:10 PM

Re: Netflix log in issue

Posted by a Superuser, not a Sky employee. Find out more
@Jim1973 wrote:

It did it automatically when we switched from the puck to Sky Glass. I have just called Sky and I need to call Netflix to remove my Sky account from his Netflix account to use my Sky/Netflix account.

Yeah thats correct - the first Netflix account you log-in to on your first device be it Stream or Puck will be the Netflix account that gets linked to your Sky account.

 

 

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