This is quite a common problem, that we notice on here
How long is it that you have moved to your new address?
Have seen it can take a few days to a week to changeover for some customers.
It is set by your postcode.
To make sure, check the correct postcode is showing in your MySky account.
If it has not done so in a week, you will need to call Sky.
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q.
Click here to read
