Black screen

[jemimaray]

Hi my sky glass TV will not switch on. No volume or picture. Have done soft and hard reboot.

[BenJoBanjo]

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@jemimaray wrote:
Hi my sky glass TV will not switch on. No volume or picture. Have done soft and hard reboot.

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You'd better ring Sky then for further troubleshooting and potential replacement. If you've only just received it make sure they exchange it for a brand new one, not a refurb. 

[lettice]

Can you folllow the advice here, sometimes needs a few attempts, namely step 4 the recovery procedure;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...