Need to contact cust service via phone to perchase additional sky Pucks

[EJ74]

I have purchased the Sky Glass system via "My Sky App" 

Unfortuanetly i have Sky Q with 3 additonal boxes so the one puck they are sending me out is useless in my household. 

Made worse is the fact i cant find a telephone number to call them from my mobile (I dont have sky landline) to purchase these from

the call centre. (Poor customer service - Surely my sky knows what i have and dont have) 

Help on a number would be a start 

[mikealanr]

Hi @EJ74 

When you glass goes live you should be able to order the additional pucks via my Sky and pay the fee there. Sky generally don't know what people have in the home, people aren't always replacing like for like.

If you want to call Sky see this link: https://www.sky.com/help/articles/your-devices-sky-glass

Scroll down to the did you get the help you need section and select "no, I still need help" and then "I'd prefer to get in touch". You should then see an option with an 033 number. Unfortunately the forum software doesn't allow us to post phone numbers.

If your mobile is sky mobile you can also dial 150.

MikeAlanR

[Rosewellian]

I am losing my patience with sky as I cannot speak to a human being

[Mark39]

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@Rosewellian wrote:

I am losing my patience with sky as I cannot speak to a human being

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What are you trying to contact Sky about? What's happening when you try?

[Fothergill1]

Hi @Rosewellian You can contact the Sky Customer Service team as follows:

If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it for security reasons to stop people posting their own phone numbers..

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.