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Discussion topic: Need to contact cust service via phone to perchase additional sky Pucks

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This message was authored by EJ74 This message was authored by: EJ74

Need to contact cust service via phone to perchase additional sky Pucks

I have purchased the Sky Glass system via "My Sky App" 

 

Unfortuanetly i have Sky Q with 3 additonal boxes so the one puck they are sending me out is useless in my household. 

Made worse is the fact i cant find a telephone number to call them from my mobile (I dont have sky landline) to purchase these from

the call centre. (Poor customer service - Surely my sky knows what i have and dont have) 

Help on a number would be a start 

 

 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Need to contact cust service via phone to perchase additional sky Pucks

Posted by a Superuser, not a Sky employee. Find out more

Hi @EJ74 

 

When you glass goes live you should be able to order the additional pucks via my Sky and pay the fee there. Sky generally don't know what people have in the home, people aren't always replacing like for like.

 

If you want to call Sky see this link: https://www.sky.com/help/articles/your-devices-sky-glass

 

Scroll down to the did you get the help you need section and select "no, I still need help" and then "I'd prefer to get in touch". You should then see an option with an 033 number. Unfortunately the forum software doesn't allow us to post phone numbers.

 

If your mobile is sky mobile you can also dial 150.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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