My5 app

[Calvert8568]

Using a sky glass tv, have checked all settings it is fully up to date. But I can open my 5 app but no.programs will play..I have tried signing in and out of my5 but just get the loading circle on try to open a program, only just started this inthe last couple of days.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Fothergill1]

@Calvert8568 If you are still having this problem have you tried the good old standby solution of a restart/reboot?  If your issue is caused by a minor software glitch this will possibly resolve it.

Go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens.

[Calvert8568]

Yes still having the issue, I have Lso tried refreshing the app

[Addie15]

Hi there,  @Calvert8568. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Calvert8568]

Hi

I have managed to get it working by doing a factory reset of the sky glass tv.

Thanks for all your help