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Discussion topic: Sky glass keeps switching into standby mode several times a day

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This message was authored by SUZY79 This message was authored by: SUZY79

Sky glass keeps switching into standby mode several times a day

For the past 3 weeks the sky glass keeps going into standby mode 2-3 times per day, or switching to the main menu. It is usually when TV not been altered ie volume or channel not changed for a while like during a movie.
All the auto standby options are switched off. It has been turned off at the plug for several mins and still happening. Any ideas? 


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass keeps switching into standby mode several times a day

Posted by a Superuser, not a Sky employee. Find out more

Hi @SUZY79 

 

Sky state:

 

"Auto-standby mode

If there’s no movement detected for one hour, an on-screen message will appear for about 5 seconds and then your Sky Glass TV will go into standby mode. You can dismiss this if you want to keep watching by pressing the home button on your remote or using voice control."

 

https://www.sky.com/help/articles/sky-glass-tv-turning-on-off-glance-motion-technology

 

Other posts on the forum indicate that this is a mandatory feature, possibly due to EU environmental law that has been adopted into UK domestic law, but not found any definitive answer on this. The above article refers to disabling the motion sensors auto standby, but this implies it will still ask you to pick up the remote, and there isn't a way to disable that.

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky glass keeps switching into standby mode several times a day

Posted by a Superuser, not a Sky employee. Find out more

Hi @SUZY79 

 

Sky state:

 

"Auto-standby mode

If there’s no movement detected for one hour, an on-screen message will appear for about 5 seconds and then your Sky Glass TV will go into standby mode. You can dismiss this if you want to keep watching by pressing the home button on your remote or using voice control."

 

https://www.sky.com/help/articles/sky-glass-tv-turning-on-off-glance-motion-technology

 

Other posts on the forum indicate that this is a mandatory feature, possibly due to EU environmental law that has been adopted into UK domestic law, but not found any definitive answer on this. The above article refers to disabling the motion sensors auto standby, but this implies it will still ask you to pick up the remote, and there isn't a way to disable that.

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
SUZY79
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This message was authored by SUZY79 This message was authored by: SUZY79

Re: Sky glass keeps switching into standby mode several times a day

Thank you @mikealanr.

I had disabled auto standby modes (all toggles are off to see if makes a difference) 

it did used to give a warning about going into standby, but more recently it just goes into standby mode by itself with no warning. I just wondered if a glitch with OS. 

This message was authored by PipesHC89 This message was authored by: PipesHC89

Re: Sky glass keeps switching into standby mode several times a day

Also having the same problem. 

if I'm watching a film or football why would I be moving using the remote. 

the longer I have the system the more of an absolute con I believe it is.

 

it's got absolutely nothing on sky Q

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