22 Nov 2023 11:40 AM
My sky remote is not working properly and it is not the batteries
22 Nov 2023 12:05 PM - last edited: 09 Sep 2024 01:12 PM by Chloe-W22
Posted by a Superuser, not a Sky employee. Find out more
Try resetting the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...
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If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Moderator note: removed URL
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
22 Nov 2023 11:48 AM
@Emilyace wrote:My sky remote is not working properly and it is not the batteries
Follow the advice here:
https://www.sky.com/help/articles/remote-control-help-sky-glass
If it's still not working you can request a free replacement from Sky.
22 Nov 2023 12:05 PM - last edited: 09 Sep 2024 01:12 PM by Chloe-W22
Posted by a Superuser, not a Sky employee. Find out more
Try resetting the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...
[removed]
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Moderator note: removed URL
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
29 Sep 2024 04:21 PM
My sky remote will not work on home menu and middle action button an 2 5 8 and 9 buttons.