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Discussion topic: My sky remote is not working properly and its not the batteries

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This message was authored by Emilyace This message was authored by: Emilyace

My sky remote is not working properly and its not the batteries

My sky remote is not working properly and it is not the batteries 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: My sky remote is not working properly and its not the batteries

Posted by a Superuser, not a Sky employee. Find out more

@Emilyace 

 

Try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

[removed]

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

 

Moderator note: removed URL



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

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This message was authored by J_Tyler This message was authored by: J_Tyler

Re: My sky remote is not working properly and its not the batteries


@Emilyace wrote:

My sky remote is not working properly and it is not the batteries 


Follow the advice here:

https://www.sky.com/help/articles/remote-control-help-sky-glass 

 

If it's still not working you can request a free replacement from Sky. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: My sky remote is not working properly and its not the batteries

Posted by a Superuser, not a Sky employee. Find out more

@Emilyace 

 

Try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

[removed]

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

 

Moderator note: removed URL



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by gp1511 This message was authored by: gp1511

Re: My sky remote is not working properly and its not the batteries

My sky remote will not work on home menu and middle action button an 2 5 8 and 9 buttons. 

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