My sky remote is not working properly and its not the batteries

[Emilyace]

My sky remote is not working properly and it is not the batteries 

[J_Tyler]

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@Emilyace wrote:

My sky remote is not working properly and it is not the batteries 

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Follow the advice here:

https://www.sky.com/help/articles/remote-control-help-sky-glass 

If it's still not working you can request a free replacement from Sky. 

[MarkGoldsmith · Accepted solution]

@Emilyace 

Try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

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If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

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