Hi @julie1969akamrs
Try powering it off at the mains for 5 minutes in the first instance. If still happening it could be down to to your internet connectivity speed. Who is your ISP and what speed are you getting?
You can also check what speed your glass is getting by opening netflix and going to help > connection check.
Sky Glass and Stream needs 25Mbps for HD and 30Mbps for UHD.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
