Discussion topic: My sky _1802

This message was authored by: Fishboy · ‎05 Dec 2023

Tried to upgrade to sky cinema - contract says I have it but cannot watch a movie and error crops up ?

This message was authored by: MarkGoldsmith · ‎05 Dec 2023

@Fishboy since you upgraded have you rebooted your device?

Put it into standby mode, turn it off at the plug, wait 30 seconds, turn it bakc on at the plug.

Account changes are reflected immediatly on Glass/Stream, but when the device first boots up that forces it to check your account and see what you are entitled to access.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: Fishboy · ‎05 Dec 2023

Have done full factory reset on advice of sky phone tech and that did nothing,thanks anyway.

Last phone call said they would effectively take everything off my account and put it on again to see if it would sort it. This should happen tomorrow about a week after I initially encountered the problem !

This message was authored by: MarkGoldsmith · ‎05 Dec 2023

Fingers crossed it gets sorted for you.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Discussion topic: My sky _1802

My sky _1802

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