Multiple Sky Glass 65inch Replacement TV's later.....

[andyGleeds]

So I bought a 65 inch sky glass back in 2022. I've had loads of problems. Three replacements under warranty and now two under sky protect insurance as the warranty has expired. Latest replacement (number 5) is having issues with pairing the remote. The remote works very  sluggishly using IR and needs multiple clicks to get it to select/click on a selection box on screen.  As soon as you try to pair it  so the mic button will work for voice commands, it says you need to pair your remote. Hold 4 and 6 then 1 and 3. Following this It says  connecting, then never connects and I'm left with a skip and setup later or hold 4 and 6 then 1 and 3 to re-pair. If I navigate to settings > connected devices > sky remote, it's says it's paired but pressing the mic button I'm greeted with the text at the top of the screen saying the device is not paired, hold 4 and 6 then 1 and 3 to pair it 😞 grr However it just won't work. Tried two different sky remotes now, same issue and that's after multiple factory resets. These latest sky remotes feel cheap, clicky and second rate. This product really is rubbish. Has anyone had any joy getting a full refund after multiple replacements? This tv is on finance, are there any UK consumer protections since it's on a finance agreement that would help leverage a return and full refund of all device payments?  I need to find the documentation out and read the small print. Just curious if anyone else had success?  I'm paying for a product that is as much use as a chocolate teapot. Really disappointed with them.  Apologies for the negative post, I'm just so frustrated with these tv boxes.

Cheers for reading and any advice you can provide.

Cheers

Andy

[TimmyBGood]

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@andyGleeds wrote:

This tv is on finance, are there any UK consumer protections since it's on a finance agreement that would help leverage a return and full refund of all device payments?

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No, it's not: purchase is through an unsecured personal loan and the television hardware is owned outright from the start.

Your argument is best pursued through consumer law, not financial regulation.

[Chasloyal]

Wow two Sky Glass owners voicing their discontent with the product round these parts on the same day 😲

Sorry to hear about your never ending nightmare, it's definitely a log of shame on Sky's part, but unfortunately I have no advice for you.

I've steadfastly resisted Sky's occasional attempts to nudge me over to Stream for as long as they've been doing it. I'm Sky Q for as long as we're able to keep and as for Sky Glass?

Well I best not say what my immediate thoughts were when I saw the Glass specs for the first time seeing you jumped on board with it. But to me it sounds like you've got every right to lob it back at Sky and they've a moral duty to accept the return if nothing else.

That's absolutely disgraceful, what an outrage! 🤬

[andyGleeds]

Personal loan = finance.....hence consumer law query?  

[andyGleeds]

Yep total trash, terrible product quality 😞 

[Exiled-in-HH]

Your current issue could be the remote not the TV🤔

Have you reported the issue to Sky?