Lines

[Abdn607]

Hi everyone.

Just received my Sky glass gen 2 65inch on friday.

Just noticed that there are lines on the screen on every channel/menu.

Ive changed the picture settings and tried custom but still there. 

This is a close up picture attached. 

Cant see them so noticeable sitting further away. 

Any suggestions 

[Jporch316]

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@Abdn607 wrote:

Hi everyone.

Just received my Sky glass gen 2 65inch on friday.

Just noticed that there are lines on the screen on every channel/menu.

Ive changed the picture settings and tried custom but still there. 

This is a close up picture attached. 

Cant see them so noticeable sitting further away. 

Any suggestions 

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if you pull the plug for 10 minutes see the lines still visible ?

if so you possibly have a defective panel in your tv ..... you may want to contact sky to initiate troubleshooting and potential warranty swap

[Abdn607]

Any idea why the photo attached isn't showing? 

[Jporch316]

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@Abdn607 wrote:

Any idea why the photo attached isn't showing? 

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Normally have to wait for it to be approved by a moderator........

[lettice]

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@Jporch316 wrote:

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@Abdn607 wrote:

Any idea why the photo attached isn't showing? 

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Normally have to wait for it to be approved by a moderator........

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I've approved the image.

It got rejected earlier by someone.

The pic does look odd at first glance, but in the context it is showing the lines on the screen.

[Dazzasky]

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@Jporch316 wrote:

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@Abdn607 wrote:

Hi everyone.

Just received my Sky glass gen 2 65inch on friday.

Just noticed that there are lines on the screen on every channel/menu.

Ive changed the picture settings and tried custom but still there. 

This is a close up picture attached. 

Cant see them so noticeable sitting further away. 

Any suggestions 

---

if you pull the plug for 10 minutes see the lines still visible ?

if so you possibly have a defective panel in your tv ..... you may want to contact sky to initiate troubleshooting and potential warranty swap

---

Oh dear, I would send that straight back @Jporch316 I wouldn't keep that screen under any circumstances. 

[Jporch316]

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@Dazzasky wrote:

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@Jporch316 wrote:

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@Abdn607 wrote:

Hi everyone.

Just received my Sky glass gen 2 65inch on friday.

Just noticed that there are lines on the screen on every channel/menu.

Ive changed the picture settings and tried custom but still there. 

This is a close up picture attached. 

Cant see them so noticeable sitting further away. 

Any suggestions 

---

if you pull the plug for 10 minutes see the lines still visible ?

if so you possibly have a defective panel in your tv ..... you may want to contact sky to initiate troubleshooting and potential warranty swap

---

Oh dear, I would send that straight back @Jporch316 I wouldn't keep that screen under any circumstances. 

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Yes definitely now we can see the photo .......

[peter-marlow+1966]

I would call sky ASAP and ask for a replacement, that does not look good to me 

[Abdn607]

Will give them a call. 

What would be causing that? 

[Anonymous]

@Abdn607 Just a faulty panel. Happens from time to time. I had to send my first Gen Two set back due to a panel fault after less than a week.