Last few days, technical fault with channel, disney plus etc works.

[Jporch316]

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@sors1 wrote:

New gen 2 tv , only had it plugged in for a few days and it buffers a lot , mainly in the evening . 
I've never logged in to the Amazon app and my wifi signal is strong ( currently 300mpbs in the room the tv is )

any ideas what the cause is and how to rectify it ? 

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Poor WiFi signal normally - try running an Ethernet cable (temporarily) to see if it's the same  but make sure you turn off the WiFi in the glass settings as well  - can use powerline adapters also 

you can run a speed test in your gen 2 by going into the native Netflix app and running the network test in the settings 

this is not related to the issues in this thread 

[Jporch316]

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@sors1 wrote:

New gen 2 tv , only had it plugged in for a few days and it buffers a lot , mainly in the evening . 
I've never logged in to the Amazon app and my wifi signal is strong ( currently 300mpbs in the room the tv is )

any ideas what the cause is and how to rectify it ? 

---

Also there has been some weird connection issues with certain ISPs 

[Johns13]

I have the same issue along with the issues in this thread, hard wired to the router-wifi enabled nothing improves it, broadband provider engineers have been & verified their equipment, openreach have checked their side of things, everything points to the sky glass- can't wait until I'm out of contract.

[22+years+with+Sky]

This is a good tip to check what's actually being received and will always be different, possibly worse, than phones/ipads etc!

[Anonymous]

@Johns13 If it's the black screen of doom/connection issue you are experiencing, have you tried signing out of Prime Video then doing a restart via the Settings? (Not a factory reset though).

[Jporch316]

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@Johns13 wrote:

I have the same issue along with the issues in this thread, hard wired to the router-wifi enabled nothing improves it, broadband provider engineers have been & verified their equipment, openreach have checked their side of things, everything points to the sky glass- can't wait until I'm out of contract.

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@Johns13 

if you are hardwired to the router then you should disable the WiFi 

[ScottishClaymore]

Would like to know if anyone on here has Sky Max Hub & features that comes with it the WiFi Max because when I check on MySky app I noticed new feature called Device Priority which will give your device more of WiFi connection but I haven't tried it yet but letting ones that have it may help connectivity issues to your Glass tv.

[Anonymous]

Would be nice to have an update from Sky as to what is going on with this issue via this thread. Has a fix been released or are we still waiting? There are people still posting on here about connection/black screen errors - not all have been merged into this thread so I'm guessing it isn't fixed yet. The lack of progress updates is disheartening to be honest. It's been nearly two months since I logged it on the phone with Sky. Frankly, it's not good enough.

I accept software errors are part and parcel of technology but it shows a sheer disdain towards customers not to communicate transparently about the issue. 

[lettice]

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@ScottishClaymore wrote:

Would like to know if anyone on here has Sky Max Hub & features that comes with it the WiFi Max because when I check on MySky app I noticed new feature called Device Priority which will give your device more of WiFi connection but I haven't tried it yet but letting ones that have it may help connectivity issues to your Glass tv.

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From what I have read device priority looks like a temporary measure only, max 8 hours at a time and can only be done for one device at a time
Will not really help any kind of overnight push, unless you keep setting the priority manually.

With Device Priority, you can choose one device to get an enhanced connection on your WiFi. Perfect for when you need an enhanced performance for work, streaming, or gaming.
How does it work? 

Using the My Sky App you can: 

• Prioritise 1 device at a time
• Prioritise for 1-8 hours at a time
• Choose how long to prioritise it for
• Extend or end the prioritisation at any time

More here;

https://helpforum.sky.com/t5/Broadband-Talk/Prioritise-a-device-on-your-WiFi-with-Sky-WiFi-Max/ba-p/...

[Jporch316]

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@Anonymous wrote:

Would be nice to have an update from Sky as to what is going on with this issue via this thread. Has a fix been released or are we still waiting? There are people still posting on here about connection/black screen errors - not all have been merged into this thread so I'm guessing it isn't fixed yet. The lack of progress updates is disheartening to be honest. It's been nearly two months since I logged it on the phone with Sky. Frankly, it's not good enough.

I accept software errors are part and parcel of technology but it shows a sheer disdain towards customers not to communicate transparently about the issue. 

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I'm not convinced that any of the posts you are referencing are experiencing the same issues . There doesn't seem to be any users stilll posting on the main thread - if you are still experiencing the issue maybe give sky a call to get an update if you logged the issue directly with them ? 

[Anonymous]

@Jporch316 I'm not convinced they are not given the scarcity of information in some of them other than them all saying their internet is fine but it's not connecting on Glass. Stop sticking up for Sky over this issue please. Just because you didn't have this issue doesn't mean it's been fixed yet either for those of us who have. 

[lettice]

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@Jporch316 wrote:

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@Anonymous wrote:

Would be nice to have an update from Sky as to what is going on with this issue via this thread. Has a fix been released or are we still waiting? There are people still posting on here about connection/black screen errors - not all have been merged into this thread so I'm guessing it isn't fixed yet. The lack of progress updates is disheartening to be honest. It's been nearly two months since I logged it on the phone with Sky. Frankly, it's not good enough.

I accept software errors are part and parcel of technology but it shows a sheer disdain towards customers not to communicate transparently about the issue. 

---

I'm not convinced that any of the posts you are referencing are experiencing the same issues . There doesn't seem to be any users stilll posting on the main thread - if you are still experiencing the issue maybe give sky a call to get an update if you logged the issue directly with them ? 

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Yes agree, not seen any of the recent posts have any bearing with this particular issue.

[wsimm]

OP here:

key things:

the issues persist.

just now watching a film via hdmi device - ear splitting zzzzzzzzzzz! Sound with picture disruption again. Happens most days. 

sky have stopped calling, i will be calling them tomorrow.

Will be 2 months next week since the problem began. Had tv replaced.

To the Sky apologists, just because I'm not posting here everyday, please don't assume the issue is sorted.

[Barry+Mc+Kelvey]

Hi

Can anyone confirm if today's QS036.019.00P Software Update fixed the issue?

Thanks in Advance 

Barry 🙂

[wsimm]

Well I've had issues tonight (about 20mins ago) if that helps (hdmi, screen artefact, horrible zzzzzz noise)