Discussion topic: Item Missing on order

This message was authored by: Richard77767 · ‎07 Dec 2023

I have ordered sky glass with 2 pucks, only 1 is showing on my order?

This message was authored by: MarkGoldsmith · ‎07 Dec 2023

@Richard77767 did you also subscribe to the whole home package? You need that as a pre-requisite to have multiple pucks.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: Exiled-in-HH · ‎07 Dec 2023

Can you order additional Pucks from Sky without ordering Whole Home subscription?

Exiled in HH

This message was authored by: MarkGoldsmith · ‎07 Dec 2023

The only other thing you can do is phone Sky and ask them. But if only one puck is showing on the order tracking it looks like only one puck was ordered.

Did they charge for the £39.95 for the second puck?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Discussion topic: Item Missing on order

Item Missing on order

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