Discussion topic: ITVX, my 5, channel 4

This message was authored by: Nigel17 · ‎06 Dec 2023

Nothing happens when I press the apps for these channel, or even if I try the continue watching buttons for these channels. The worked fine 48 hours ago

This message was authored by: MarkGoldsmith · ‎06 Dec 2023

A couple of things to try.

1) reboot the device if you haven't already. Put it into standby and turn it off at the plug for at least 30 seconds.

2) try an app refresh.

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It's best to kick this off and then leave it for a couple for hours before trying to see if the apps now work.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Nigel17 · ‎07 Dec 2023

Thank you very much for the reply but it appears the problem is a faulty sim card as we replaced the card with the one in my phone (same service provider) and the problem went away.

This message was authored by: Exiled-in-HH · ‎07 Dec 2023

@Nigel17 were you using the apps on the Sky Mobile Phone service?

Exiled in HH

Discussion topic: ITVX, my 5, channel 4

ITVX, my 5, channel 4

All Replies

Re: ITVX, my 5, channel 4

Re: ITVX, my 5, channel 4

Re: ITVX, my 5, channel 4

Was this discussion not helpful?

Search Sky Community

Start a new discussion