I want to return the sky glass tv and cancel the subscription

[Asher143]

Thanks for your explanation.  Obviously,  I will not be able to use the sky glass tv for the purpose I intended, hence I will appreciate if the contract is terminated and send yourvteam to collect the sky glass tv.

[Exiled-in-HH]

Sky don't collect Glass TV's it is your property to dispose of as you wish😉

[MarkGoldsmith · Accepted solution]

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@Asher143 wrote:

Thanks for your explanation.  Obviously,  I will not be able to use the sky glass tv for the purpose I intended, hence I will appreciate if the contract is terminated and send yourvteam to collect the sky glass tv.

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@Asher143 you aren't speaking with Sky customer services here this is a community forum of other Sky customers.

You need to phone Sky in order to cancel. Note that you would likely need to be inside your first 30 days in order to return the TV,. For the Sky subscription I'm you can leave penalty free within inside the first month. Any longer than that then it is up to Skys discretion whether to allow you to cancel the ztV subscription penalty free. 

[TimmyBGood]

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@Exiled-in-HH wrote:

Sky don't collect Glass TV's 

@Asher143 

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They will do if the cancellation is within the month-long 'cooling off' period.  Obviously they'd prefer the user to retain the set and keep making the finance payments, but Sky can't insist on that.

After the first month, the user would need to argue under statutory consumer rights in order to reject the product and cancel the purchase.

[Padam_Padam]

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@Asher143 wrote:

Thanks for your explanation.  Obviously,  I will not be able to use the sky glass tv for the purpose I intended, hence I will appreciate if the contract is terminated and send yourvteam to collect the sky glass tv.

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All the information about cancellation and return of Sky Glass can be found here:

https://www.sky.com/help/articles/cancel-sky-tv 

If you are within 31 days since activation of the TV then Sky will arrange a collection date for your TV. It's adviseable to take some photos of it (front and back) as proof of condition before it leaves you. Sky will check it before issuing you with a refund for any money paid so far.

[Exiled-in-HH]

That should have been covered in the xplanation otherwise Sky do not collect Glass TVs🤔

[TimmyBGood]

@Exiled-in-HH 

It's referred to in one of the drop-downs on the page which @Padam_Padam linked to, under 'Cancelling Sky Glass within your cooling off period':

Sky Glass credit agreements

If you’re keeping your Sky Glass TV(s) and you’ve got a credit agreement(s), you can either carry on paying it off each month or pay it off in one go. Or, if you’re returning your Sky Glass item(s), we’ll cancel your credit agreement(s).

Presumably a cash purchase is simply refunded once the set is returned and its condition assessed: that's a statutory consumer right which Sky is not permitted to caveat.  Within the first month they can 'encourage' users to consider keeping the set without a content subscription, but can't insist upon that.

[Exiled-in-HH]

Will Sky collect the Glass TV in that situation?

[TimmyBGood]

@Exiled-in-HH 

As numerous posts have demonstrated.  It's a bit big to post back (and Sky would probably send a Q carton ; )

Return is through a scheduled Panther collection, and they are supposed to bring transit packaging.

[Exiled-in-HH]

So someone else collects for Sky🤔

[TimmyBGood]

@Exiled-in-HH 

That's unnecessarily pedantic.  The point is for rejection within the cooling-off period a Glass television can be returned to Sky at their expense and the 'purchase' cancelled: to suggest otherwise is misleading.

[Exiled-in-HH]

Certainly not ... as the request was  for a memeber of the Sky team to collect the Glass TV and there was NO mention of iit being within the cooling off period🤔

if anything your quoting of my reply was pedantry😉