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Discussion topic: I want to change my sky glass account address without having to stay on hold for hours on a call.

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This message was authored by Barlamb This message was authored by: Barlamb

I want to change my sky glass account address without having to stay on hold for hours on a call.

How can I chaange my sky glass accont address without having to stay on hold for hours on a call? I moved Sept. 22 and did not need any Sky engineer help to set up my Sky Glass TV. I did once manage to speak to Sky on the phone but was put back on hold and eventually gave up!

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This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: I want to change my sky glass account address without having to stay on hold for hours on a call

Posted by a Superuser, not a Sky employee. Find out more

Hi @Barlamb 

 

Have you tried calling today? As far as I'm aware you can only do change of address by calling in.


https://www.sky.com/help/articles/home-move-start 

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Melancholic This message was authored by: Melancholic

Re: I want to change my sky glass account address without having to stay on hold for hours on a call

@Barlamb 

 

You need to call to change an address on your account; the only thing you can change yourself is where Sky Store buy and keep orders are sent. When you call, just ask for the home move team when prompted. Took me less than 10 minutes to do in the end.

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