I received an email saying I’m being charged for not returning sky q boxes but I have

[Johnny771]

I received an email saying I’m being charged for not returning sky q boxes but I have

[Jones_The_Cat]

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@Johnny771 wrote:

I received an email saying I’m being charged for not returning sky q boxes but I have

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You're at least the third person today who's reported this. 

Unfortunately it's a long-standing problem with Unipart, Sky's hardware returns company, who don't properly log returns quickly enough. It's been happening for years and neither Sky nor Unipart seem to be able to fix it. 

All you can do is call Sky or wait for your post to be escalated so a Sky employee can assist. 

[MarkGoldsmith]

@Johnny771 do you still have the proof of postage/tracking number for the return?

If you do we can escalate this to the Sky Messaging Team to get in contact with you. They can use the tracking ID to verify that Unipart (the third party who deal with returns for Sky) did receive and sign for the package and then update your account appropriately.

Unfortuantely this is a common issue as Unipart seem incredibly slow to actually update Sky on processed returns so that Sky can update people's accounts that they have received the returned items.

[Johnny771]

I don't have the receipt but I did put my name and account details in the box along with the equipment 

[Laing1]

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@Johnny771 wrote:

I don't have the receipt but I did put my name and account details in the box along with the equipment 

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@Johnny771 I have escalated this to sky but as you don't have proof of posting any refund will be soley at Skys discretion 

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Johnny771.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.