I paid for my device contract, yet they canceled me

[Tousi2]

I had two separate contracts with sky, one the TV sky glass contract for £19 per month, and another different contract for channels for 40+pounds, few months ago I had to be taken to hospital, and hardship started, but every single month, I made sure I paid 19 pounds for my device contract and made sure they knew that was for the device by calling them, although I had to pay them 60 pounds from another different contract for Channels, however they terminated my DEVICE CONTRACT!!!!!! And worse than that, at the time I was waiting for a reply to my complaint they did it and even worse, they keep ignoring every single complaint.. Please help. 

[Fothergill1]

Hi @Tousi2 I'm sorry to hear about your health and subsequent problems.  As this is a customer forum we are not in a position to help with your issue but I would suggest you make formal complaint, in writing,  via the proper channels (I suspect you have just been complaining to customer services).  The following link should help you.

How to make a complaint

Complaint form (it will make you sign into your MySky account)

Good luck.