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Discussion topic: I ordered sky glass and was meant to be delivered on 02.12.23 but not received or heard

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This message was authored by MandyRoche This message was authored by: MandyRoche

I ordered sky glass and was meant to be delivered on 02.12.23 but not received or heard

I ordered sky glass and was told delivery 02.12.23. I booked the day off work and stayed in all day as delivery was between 8am and 6pm. Nothing came. I rang and kept being put through to different departments and got cut off 5 times over a 3.5 hour period. Still heard nothing from sky for my delivery. Please can I have an update as I have renewed my contract around the sky glass being in place. I am one very unhappy customer especially when I keep being told I am a VIP customer!!! Please can someone look into this urgently

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This message was authored by GD1 This message was authored by: GD1

Re: I ordered sky glass and was meant to be delivered on 02.12.23 but not received or heard

Posted by a Superuser, not a Sky employee. Find out more

@MandyRoche  No  one on the forum can provide an update as we are all customers here, you'll need to call Sky again regarding this as we have no access to any accounts or order details.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by mikealanr This message was authored by: mikealanr

Re: I ordered sky glass and was meant to be delivered on 02.12.23 but not received or heard

Posted by a Superuser, not a Sky employee. Find out more

Hi @MandyRoche 

 

As @GD1 has said we are all customers here. Did you get a text message from panther (sky's delivery partner)  the evening before? Have you completed all paperwork if required (i.e. signed the contract if purchasing on finance?) What does order tracking say on my sky?

 

Unfortunately you will need to persevere with Sky CS and/or raise a complaint https://www.sky.com/help/articles/how-to-make-a-complaint

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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