I have a broken sky glass tv (delivered broken 3 weeks ago) and I can get no help from anyone.

[Pamdig]

I am having a complete nightmare, and have been told so many different stories. Clearly the tv was broken when it was delivered as I was lied to and it was purposely dumped as they got out of here as quickly as possible. I was told I'd get a replacement within 3 days ...that didn't happen. I kept chasing and was told someone would co that me- they didn't. That was 3 weeks ago. I am now apparently paying for sky glass and streaming, which I do not have. I keep trying to speak to sky and keep getting cut off. Nobody will speak to me, nobody will help and nobody will compensate me for my current situation. 

[mikealanr]

Hi @Pamdig 

Your not speaking to Sky. This is a customer helps customer public forum. You need to persevere with Sky Customer Service. If you aren't getting any joy from them, you can raise a complaint as outlined here: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

[Exiled-in-HH]

Do not delay submit a formal complaint before the end of your cooling off period🤔

Also cancel Sky before that date😉

[TimmyBGood]

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@Pamdig wrote:

 Clearly the tv was broken when it was delivered as I was lied to and it was purposely dumped as they got out of here as quickly as possible. 

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In what way was the set 'broken'?

This is important because while screen damage is an obvious cause for a swap-out, other difficulties with setting on up are not.