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Discussion topic: I am moving house can I take my sky glass with me

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This message was authored by: Carl104

Message posted on ‎06 Sep 2024 12:41 AM

I am moving house can I take my sky glass with me

I am moving home and want to know why I carnt just take sky glass tv with me and why I have to send it back 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎06 Sep 2024 05:11 AM

Re: I am moving house can I take my sky glass with me

Posted by a Superuser, not a Sky employee. Find out more

@Carl104  What makes you think you need to send it back?

 

All you need to do is inform Sky of your new address.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎06 Sep 2024 08:20 AM - last edited: ‎06 Sep 2024 08:22 AM

Re: I am moving house can I take my sky glass with me

Posted by a Superuser, not a Sky employee. Find out more

@Carl104 

 

You own the Glass television from the start: monthly cost is a content subscription and a purchase loan repayment if bought on 24 or 48 month finance.  Of course it should move (carefully) to a new property: there's no mechanism for return to Sky unless it's faulty or being rejected as a product during the cooling off period or under consumer rights.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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