Hi @stace2192
You need to clear your balance and set up a new continuous payment method. Depending on how long your were in arrears etc you may also need to wait for the payment to clear sky's account before services are restored.
For streaming TV (Glass and Stream) see: https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-s...
And try restarting as described in the "viewing not restored after reinstating" section.
If it is not working you will need to call Sky. We are fellow subscribers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
