How do i go about contacting sky to return my unopened sky glass wall mount.

[Chrisb1973]

I purchased a sky glass gen 2 tv and wall mount which was delivered on 02.08.25. I have decided know not to wall mount the tv due to its weight, and need to know return the unused wall mount. Is there a specific contact phone number for arranging returns, as the online instructions just say get in touch. It is not clear if that is via phone or email. I dont have long now to return it for  credit (only 31 days). Can anyone shed any light on the contact phone number, etc

[GD1 · Accepted solution]

@Chrisb1973 These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.