Discussion topic: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

This message was authored by: Ian+cammy · ‎05 May 2023

Hi I purchased a avatar movie on sky store web site but it's not coming up on my sky glass

This message was authored by: Tim+Adams · ‎05 May 2023

Hi @Ian+cammy

Have you logged into the Sky Store app on Glass?

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

View this Answer within the discussion

This message was authored by: Tim+Adams · ‎05 May 2023

Hi @Ian+cammy

Have you logged into the Sky Store app on Glass?

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

This message was authored by: SKY1992bf · ‎05 May 2023

@Ian+cammy Have you gone into the library within the sky store app on the tv

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Ian+cammy · ‎05 May 2023

Yes I have not showing on my sky store purchases

This message was authored by: Ian+cammy · ‎05 May 2023

The movie is not showing on my sky store purchases-my library-my movies..

This message was authored by: SKY1992bf · ‎05 May 2023

@Ian+cammy Was it a rental or buy and keep purchase?

can you see it via the app on a mobile device?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Ian+cammy · ‎05 May 2023

It was to buy

This message was authored by: Ian+cammy · ‎05 May 2023

No can't see it

This message was authored by: Ian+cammy · ‎05 May 2023

Can't see it anywhere but money took out my account

This message was authored by: Ian+cammy · ‎05 May 2023

Yes not there

This message was authored by: Ian+cammy · ‎05 May 2023

Yes it's not there

This message was authored by: SKY1992bf · ‎05 May 2023

@Ian+cammy Use the link below to contact sky store support and see what they say

https://www.skystore.com/n/hcus/help/contact-us

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

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Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

Re: Hi I purchased a movie on sky store but it’s not coming up on my sky glass

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