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Discussion topic: Have sky tv upstairs in bedroom sky remote not working even after changing batteries

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This message was authored by Susan+meldrum This message was authored by: Susan+meldrum

Have sky tv upstairs in bedroom sky remote not working even after changing batteries

Sky remote in bedroom not working even after putting new batteries in. Sky TV pic on telly but remote not working


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Have sky tv upstairs in bedroom sky remote not working even after changing batteries

Posted by a Superuser, not a Sky employee. Find out more

@Susan+meldrumFirstly try to pair the remote again as follows:

  1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
  2. Press 1 and 3 together for three seconds (bluetooth mode).  A connected message should appear on your screen, press continue and it's all done.

If that doesn't resolve the problem have a look at the following troubleshooting guides:

Troubleshooting guide

Remote help

 

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

 

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

 

If you have one available you can use a Sky Q remote while you wait for a replacement.

 

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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Have sky tv upstairs in bedroom sky remote not working even after changing batteries

Posted by a Superuser, not a Sky employee. Find out more

@Susan+meldrumFirstly try to pair the remote again as follows:

  1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
  2. Press 1 and 3 together for three seconds (bluetooth mode).  A connected message should appear on your screen, press continue and it's all done.

If that doesn't resolve the problem have a look at the following troubleshooting guides:

Troubleshooting guide

Remote help

 

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

 

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

 

If you have one available you can use a Sky Q remote while you wait for a replacement.

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
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