Had pay for new tv but had give old one back? Why was this as it should been mine if I paid for anot

[Tonlerone]

I'm still paying contract and they took old tv back?

[SKY1992bf]

@Tonlerone  Was the original tv returned within 31 days of receiving it? How was the tv return and did you arrange this with sky in advance 

If outside the 31 days sky doesn't usually allow returns and the original tv is yours outright and repayments must continue along with the new purchase repayments 

[Exiled-in-HH]

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@Tonlerone wrote:
I'm still paying contract and they took old tv back?

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The contract is payment for the subscription channels🤔

The first TV had you fully completed payment to cover its cost in a one off payment or have you fully paid the cost of the loan agreement?

The second TV was it a new TV, which would require full payment, or was it a refurbished TV  which would have a lower cost?

[Tonlerone]

They didn't specify which of those it was but I paid £450 to receive another. Would I be able to see this in my contract? 

[Tonlerone]

It was outside 31 days and they arranged collection upon receiving the new tv

[Exiled-in-HH]

To receive a replacement you return the defective TV😉

Are you still paying the loan agreement?

How old was the defective TV?

[TimmyBGood]

@Tonlerone 

I think you need to explain the reason for returning the original set.

A warranty replacement wouldn't involve making any additional payment.

Typically the offer of a half price unit is where a set has been accidentally damaged: in those circumstances both the finance payments on it continue, plus the payments for the replacement.

[Tonlerone]

My partner had a seizure and fell on tv resulting in broken screen that's why had pay because it wasn't warranty covered.

[TimmyBGood]

@Tonlerone 

I thought that would have to be the case.

In such a situation you still need to complete the finance term of the broken set on the original schedule (or pay it off as a lump sum) plus the finance on the replacement at whatever term was agreed (probably a new two or four year loan repayment term)

You should have been able to keep the broken set if you wished to, not that there's really any point in that 

[Tonlerone]

Thank you very much for your help. 

That's clarified a lot. I'm going to contact them 

[Exiled-in-HH]

Are you going to request the return of a broken TV ... Electonic equipment manufacturers have a responsibility for ensuring recycling of useless devices🤔

[Tonlerone]

No point now

...It just grinds me that they requested it back and I've heard they refurbished them to sell them on and they had the cheek to ask me for £450.00. I understand it was our fault in a way but surely a lower figure to pay would have justified it all. Buy I suppose I'll have to let it go!! Hate big firms taking advantage of people!! 

[Exiled-in-HH]

Sky can't refurb a Glass TV with a broken screen🤔

Would you have preferred to be responsible to recycle the TV yourself?

[TimmyBGood]

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@Exiled-in-HH wrote:

Sky can't refurb a Glass TV with a broken screen

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Sky presumably could: whether they would is different.  What they apparently don't do is supply panels to their 'repair partner' at an economically viable cost.

[Tonlerone]

Thank you everyone for your feedback. 

DISCUSSION CLOSED