Discussion topic: HDMI not showing picture

This message was authored by AidenR1 This message was authored by: AidenR1

HDMI not showing picture

I have tried numerous devices in all 3 HDMI ports in my sky glass now, all of those are giving sound out through the TV but none are providing a picture in the screen. The more TV channels work perfectly fine, only when you switch the source to HDMI 1,2 or 3 does it not display a imagine. I have also tried 3 different HDMI cables now and each cable is giving the same result 


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This message was authored by mikealanr This message was authored by: mikealanr

Re: HDMI not showing picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @AidenR1 


Are the cables rated for HDCP 2.1? Older HDMI cables prove problematic with Glass. Also what devices have you tried? HDMI #3 has a compatibility option in Settings to help it work with older devices.



65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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