Hi @RSFewtrell
Unplug the TV at the mains for at least 10 minutes and then plug it back in. This will clear any software glitches causing the line. If this doesn't clear it, it may indicate a hardware failure and you will need to call Sky (we are fellow customers on the community).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
