Green glitchy when navigating through live tv channels

[J_rose82]

Since Wednesday i've noticed this green glitchy thing when navigating through live tv channels. It goes a few seconds before the channel plays. Is anyone having the same issue as well? Or is it just me?

[Mr_A]

I am seeing a green pattern in the left corner of my screen when changing channels on my sky glass TV. When the channel is changed and the picture appears the pattern disappears and you can't see any type of glitch when watching the channels. It just seems really strange and only appears when scrolling up and down with the remote. Has anyone else seen this issue or is it just what happens for everyone?

[Jporch316]

@Mr_A 

There's another thread with the same issue here 

https://helpforum.sky.com/t5/Sky-Glass-Live/Green-glitchy-when-navigating-through-live-tv-channels/t...

@lettice 

can you merge  please 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for bringing this to our attention.

Our engineers are working on a fix, and we will update everyone when we can.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Karenknight]

When changing channels it's like tyre tracks on screen

[lettice]

@Karenknight 

Have moved your post to this similar ongoing issue thread.

Please read the recent answered post in this thread from Sky.

[Nero2]

 

[lettice]

@Nero2 

Have moved your post to this similar ongoing issue thread.

Please read the recent answered post in this thread from Sky.

[maxismum]

Does anyone else notice strange marks at all on their glass screen? Every day around 1pm, little marks appear like scratch marks and disappear after about half an hour. It's the weirdest thing I've ever seen on a tv screen. It looks like dust so I wipe it, it doesn't go as it's inside the screen then it'll just go by itself. I'm watching the women's cricket World Cup so it's really prominent on the green of the pitch but literally since typing this out it's not there anymore. I'm just wondering if anyone else has this? It's just a weird little thing that happens that's both annoying and baffling. 

[lettice]

@maxismum 

Have moved your post to this similar ongoing issue thread.

Please read the recent answered post in this thread from Sky.

[Taylorg01]

Anyone have an answer as ours is doing this too only had our tv 5 days and just noticed.

[2muchTV]

@Taylorg01 the answer to your issue is given in the answer posted earlier viz. Sky engineers are  working on it.

[Nero2]

By way of update. Spoke with Sky customer service. On the evidence provided they offered a replacement set.  They were unable to say what the problem was with my TV. The replacement came within 48 hrs. As expected this was a refurbished unit, however looks unused and will still have the balance of the two year  warranty. The TV works perfectly and more importantly no tractor tracks. Fingers crossed there are no more 'issues'

[KevNewMedia]

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@Nero2 wrote:

By way of update. Spoke with Sky customer service. On the evidence provided they offered a replacement set.  They were unable to say what the problem was with my TV. The replacement came within 48 hrs. As expected this was a refurbished unit, however looks unused and will still have the balance of the two year  warranty. The TV works perfectly and more importantly no tractor tracks. Fingers crossed there are no more 'issues'

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HI @Nero2 

Thanks for your update 🙂

Just so that you know, this isn't a problem with the TV, it's software related and being worked on with priority. Your replacement TV may pick up the same software update, so want to reassure you that it's not the TV's at fault here.