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Discussion topic: Glass tv voulue has stoped working

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Avatar for Blessings8
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This message was authored by: Blessings8

Message posted on ‎05 Apr 2025 10:25 AM

Glass tv voulue has stoped working

Hi can someone help my sky glass TV is not volume has stoped working can some one please help

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎05 Apr 2025 10:30 AM

Re: Glass tv voulue has stoped working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Blessings8 

 

You will need to provide a little more information. What do you mean by stopped working? The was a bug in the past where the volume didn't appear on screen but you could hear it get louder or quieter. What happens if you use voice command to adjust the volume? Have you powered off at the mains for a few minutes and tried again? Is it gen 1 or gen 2 Sky glass?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎05 Apr 2025 10:43 AM

Re: Glass tv voulue has stoped working

Posted by a Superuser, not a Sky employee. Find out more

As a start point have you tried  unplugging  the tv for a few minutes  at the mains after  turning  it off and then plugging  it back in to see if that does anything  ? This usually  solves most problems 

P c marlow
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