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Discussion topic: Glass tv restricted and agreement cancelled

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This message was authored by Caz91 This message was authored by: Caz91

Glass tv restricted and agreement cancelled

My glass tv was cut off due to not paying a bill now they restricted my tv and cancelled my agreement with them I have went in line paid it all off but won't reinstate my tv again how do I go about sorting this?? I have phoned and don't get anywhere at all. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Glass tv restricted and agreement cancelled

Posted by a Superuser, not a Sky employee. Find out more

What did Sky actually say,,when you called? Did you buy your Glass outright? Or on credit terms?

Caz91
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This message was authored by Caz91 This message was authored by: Caz91

Re: Glass tv restricted and agreement cancelled

On credit terms just that I need to pay it off which I paid the outstanding balance . Now says my bill is zero but saying my contract is cancelled not gave me details how carry on paying it off and no letters from them explain anything just tell me needs paid off and I can do it online on there app 

Caz91
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This message was authored by Caz91 This message was authored by: Caz91

Re: Glass tv restricted and agreement cancelled

Or how I can reinstate my tv channels back on it 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Glass tv restricted and agreement cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Caz91 wrote:

On credit terms just that I need to pay it off which I paid the outstanding balance . Now says my bill is zero but saying my contract is cancelled not gave me details how carry on paying it off and no letters from them explain anything just tell me needs paid off and I can do it online on there app 


How long overdue where you on the TV subscription bill? I believe if it reaches 56 days Sky reserve the right to cancel the TV subscription

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Glass tv restricted and agreement cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Caz91 

 

Although billed at the same time, the content subscription is separate to the monthly loan repayment.  Paying off the loan wouldn't automatically reactivate a suspended or cancelled subscription.

 

Given you now own the television set itself, you may need to proceed as if you've acquired it second hand and effectively set up a new subscription account.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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