Glass tv overnight

[Karatekeith]

So infuriated got a call finished up taking on a glass tv   Now I'm having to reconnect every morning getting a bit of a chore  what am I missing. And why can't I contact sky with out a twenty minute wait on the phone (or should I stop the payment for a month or two 😀). Any help would be greatly appreciated 

[BenJoBanjo]

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@Karatekeith wrote:

So infuriated got a call finished up taking on a glass tv   Now I'm having to reconnect every morning getting a bit of a chore  what am I missing. And why can't I contact sky with out a twenty minute wait on the phone (or should I stop the payment for a month or two 😀). Any help would be greatly appreciated 

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Do you have network standby mode turned on in the settings?

Don't stop your payments for a month or two, for your own sake. It affects your credit record and in fact makes it harder to contact Sky because you will be in breach of contract. 

[lettice]

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@Karatekeith wrote:

So infuriated got a call finished up taking on a glass tv   Now I'm having to reconnect every morning getting a bit of a chore  what am I missing. And why can't I contact sky with out a twenty minute wait on the phone (or should I stop the payment for a month or two 😀). Any help would be greatly appreciated 

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Change both your Sky Glass TVs to the following recommended settings set in Settings>
Set Network standby mode to ON and Overnight power saving to OFF.

Turn wifi OFF under Network if your TVs are connected via ethernet.

Once you have made the changes in settings above, do a settings restart straight away on both your Sky Glass TVs.

This ensures that the options are saved correctly.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TVs will perform a reboot. It will take a few minutes to complete

[Karatekeith]

I've changed settings and I'm in position not to need to worry about my credit rating anymore. It would focus them more 😝😝

[Karatekeith]

Hi all tried everything so far nothing changed sky glass needs reset every morning however puck other side of wall is ok so not router issue. Seriously thinking of send glass back not wort the hassle. Any other ideas ?

[2muchTV]

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@Karatekeith wrote:

Hi all tried everything so far nothing changed sky glass needs reset every morning however puck other side of wall is ok so not router issue. Seriously thinking of send glass back not wort the hassle. Any other ideas ?

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I think you have 31 days from receipt of your Glass to send it back.

However, if you are outside of this you are going to have to work with Sky to deal with the issues, which might mean they replace the set so long as it is witin the 2 year guarantee or comes with an extended warranty.

Remember, the Glass belongs to you... the payments you are making are a loan and whatever you do with the Glass, the loan has to be repaid in full.

Finally, if you are in the UK, you could look at the Consumer Rights Act 2015 which states goods should be of satisfactory quality and fit for purpose.