Glass remote unresponsive each morning

[Anonymous]

Evening all..

I don't have the sky experience turned on. Ambient display, movement sensor etc..

Each morning my wife has noticed that when turning on the TV with the remote it's in the advert carousel and immediately the remote is unresponsive.

She's had to turn it off at the wall then all is well again.

I've done a remote reset and reconnection and I'll see how that goes but why has this started to happen??

[mikealanr]

Hi @Anonymous 

There were a few similar posts not so long ago, but typically I can't find it for reference. There were reports that behaviour was something to do with firmware (of the remote) not being updated due to a problem.

I would try un-pairing and repair the remote as per the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

Failing that ask Sky for a new remote: https://www.sky.com/help/forms/streaming-tv-remote

I'll keep digging to see if I can find the post I'm thinking of, and post back if there is any other advice.

MikeAlanR 

[Anonymous]

Thanks alot

I re-paired it earlier today so let's see how it goes.

Appreciated!

[Exiled-in-HH]

What happens if you press the Standby button on the side of the Glass TV rather than power off/on at the plug?

[Jporch316 · Accepted solution]

@mikealanr @Anonymous 

This is the thread I think 

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Remote-won-t-turn-on-any-of-my-pucks/m-p/4550247

[mikealanr]

Well found @Jporch316! 

[Jporch316]

@mikealanr 

It's in the stream forum ..... there's also a thread in the superuser forum for it 

[Anonymous]

Cheers everyone. 

Happy to report that after last night's unpairing and re-pairing it seems to have behaved itself this morning.

I'll keep an eye out 🙂

[Anonymous]

Had no effect. Unresponsive. When we tried that.

(Standby button at the side of the TV when pressed).