Firmware Update Required

[KTS1]

I keep getting streaming errors in all the Apps BBC IPlayer, ITVX, Netflix etc. 

The screen goes black and the sound continues.

I spoke to Sky and to Netflix, hard reset the Sky Glass 65" 1st gen numerous times. And it still keeps happening.  The last call I had with a Netflix technician, he advised the firmware on the TV is out of date which is why there is a problem with playback/streaming. 

How do I check for the latest firmware for my TV/ and download it?

[GD1]

@KTS1  The firmware won't be out of date, what you've been told by netlfix is absolute rubbish as they can't help they've made up a poor excuse.

Software updates have been getting pushed to Glass TV's & Stream puck ion almost a monthly basis.

You can't force a software update as Sky send these in batches.

[KTS1]

The error message I got from trying to play Netflix ( Netflix Error tvq-pb-101(5.3) ) suggested there is a problem with how the Data is stored on the TV - this is the reason why they said that. Do you still think they are wrong?

[Mark39]

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@KTS1 wrote:

Do you still think they are wrong?

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Yes. So far as I'm aware, there's no data stored on the tv. 

Just to add: possibly barring the most recent update which you may not yet have received, the firmware in your Glass is the same as on everyone else's so I'd expect the same fault to appear on other Glass tvs if the Netflix adviser was correct.

[KTS1]

When you add the error code into google, this is it's response 'The Netflix error code tvq-pb-101 (5.3) typically indicates an issue with data stored on your device preventing Netflix from playing. To resolve this, you can try restarting your device, signing out and back in, or attempting a hard reset by unplugging your device. '

[lettice]

As mentioned above, firmware cannot be forced and updates are sent out on at least a monthly basis.

If it's only apps you having the main problems with, have you tried an apps refresh from the settings menu of your Glass TV.

Would also, suggest a reboot of your broadband router also before doing that.

To refresh apps;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The apps refresh can sometimes take 24 hours to complete.

More info on fixing app problems here;

https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv-app...

[KTS1]

All available options through Sky glass settings have been actioned - more than once. 

• Refreshing apps
• Unplugging the tv, waiting 3min and restart TV
• Resetting router
• Unplug TV/ hold in standby button/ plug TV back in/ release standby button once TV comes back to life/ Sign in to all online apps as if it's a brand new TV. 

TV will work fine for a few days, then I experience the same issues. 

[Anonymous]

@KTS1 You seem to be getting the same problems as many of us. You're doing all you can but until Sky issue a fix you just have to keep doing what you're doing. There's a ten page thread of users having similar problems.

[KTS1]

Do you know the thread topic off hand, it will save me wading through all of them. I'd like to follow and have a read, please