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Discussion topic: Faulty

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This message was authored by: Awills1234

Faulty

I am now on my fourth glass TV where I've had issues after issues today's issue i was just I was in the middle of watching television and now the picture is jumping all around the screen. I turned it on. I've turned it off. I've rebooted. I've reset. I've taken the plug out and left it for 10 minutes. Put it back in. When I turn the TV back on. It's still the same with the picture jumping all over the screen. I'm absolutely sick to the back teeth of this sky glass television, 

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This message was authored by: Anonymous

Re: Faulty

@Awills1234 What do you mean exactly by jumping? Is it like the old days of poor tracking on a VHS? 

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This message was authored by: Awills1234

Re: Faulty

Yes, exactly that! With a double of what's on the screen with lines across 

This message was authored by: Anonymous

Re: Faulty

@Awills1234 It sounds like you may need a fifth TV I'm afraid to me. You'll need to ring Sky to see what they say. Sorry. 

 

I know it's frustrating - I had to send my first Gen Two back after less than a week due to a faulty panel. That's what the warranty is for though! 

This message was authored by: lettice

Re: Faulty

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you have been unlucky with your Sky Glass TVs.

 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
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This message was authored by: Lisa-P1987

Re: Faulty

Thanks for escalating this. We’ve sent Awills1234 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Thanks

Lisa - Sky Tech Team Expert
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