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Discussion topic: Faulty Remote Control

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This message was authored by alidev This message was authored by: alidev

Faulty Remote Control

Hi 

I've had Sky Glass for 6 weeks and now my remote has stopped working. I've unplugged the tv, reset it and also reconnected the remote to it but no matter what button I press I just keep getting Search/Audio Output/Viewing Mode. The voice command does work however so at least we can watch something as this is the only TV we have in the house.! The volume buttons also work. 

I've spoken to Customer services and they are sending out a new handset but they currently ha e a 48hr wait for delivery which suggests this could be a common problem. Has anyone else experienced the same problem? 


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Faulty Remote Control

Posted by a Superuser, not a Sky employee. Find out more

Hi @alidev 

 

Short answer is yes. Longer answer is if you use the search function on the forum you will see that it is littered with posts about faulty remotes. It's clamed down compared to a few months ago, but there was a bad batch.

 

Sky created this online form as a result of the number of people having issues: https://www.sky.com/help/forms/streaming-tv-remote

 

The 48h isn't a wait, it's the time it takes to process the order and ship with royal mail.

 

Hopefully once you get a good remote you won't have issues. I'm on my original Glass and 4 puck remotes from 2 and a half years ago!

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Faulty Remote Control

Posted by a Superuser, not a Sky employee. Find out more

Hi @alidev 

 

Short answer is yes. Longer answer is if you use the search function on the forum you will see that it is littered with posts about faulty remotes. It's clamed down compared to a few months ago, but there was a bad batch.

 

Sky created this online form as a result of the number of people having issues: https://www.sky.com/help/forms/streaming-tv-remote

 

The 48h isn't a wait, it's the time it takes to process the order and ship with royal mail.

 

Hopefully once you get a good remote you won't have issues. I'm on my original Glass and 4 puck remotes from 2 and a half years ago!

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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