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Discussion topic: Equipment return request

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Avatar for als84
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This message was authored by: als84

Message posted on ‎10 Aug 2025 08:56 PM

Equipment return request

Why is the message appearing on my account - 

Changes to your Sky portfolio

The following devices are due to be returned:

  • Sky Stream puck

Any changes to your payments will be reflected on your next bill.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎10 Aug 2025 09:25 PM

Re: Equipment return request

Posted by a Superuser, not a Sky employee. Find out more

Hi @als84 

 

We are fellow subscribers on the community not Sky support so cannot answer this. Have you cancelled whole home or changed your services recently?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: als84

Message posted on ‎10 Aug 2025 11:50 PM

Re: Equipment return request

Thanks for your reply.  I recently added sky movies to my package....

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Superuser
This message was authored by: mikealanr

Message posted on ‎11 Aug 2025 11:02 AM

Re: Equipment return request

Posted by a Superuser, not a Sky employee. Find out more

Hi @als84 

 

Check to make sure that if you are a whole home subscriber that this hasn't been removed. If you will need to speak to Sky to understand why they think you need to return your puck.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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