Deco Mesh system and Sky Glass TV

[JabbaBabba28]

Hi I own a set of 3 Deco E4 units. My issue is that I need the Deco mesh system as I have an annexe in the garden, and I use it to get wifi to the smart tv, phones, and latop down there. The router is in the front of the house, the Glass tv in the back of the house, and the garden annexe about 50 efeet away. When I had the Sky Q box, I had the main deco pod by the router at the front of the house, the 2nd Deco pod by the Sky Q box, and the 3rd Deco in the garden annexe.which used to work great with the Sky Q box, and the Sky router. The signal was strong enough to reach down the garden and get a wifi signal to the smart TV and my mobile phone and laptop etc. It was not hard wired in, just doing what deco does! However now I no longer have a Sky Q box but now have  a Sky Glass TV.  and I have no idea how to configure it so that I can get a wifi signal to the annexe ... I have a lodger moving into the annexe on Monday and I promised her wifi! - help!! please!! thank you

[mikealanr · Accepted solution]

Hi @JabbaBabba28 

Sky Glass is a simple client device, i.e. it connects to your WiFi and consumes it. Your Deco set up should not have changed in any way. 

Sky Q however also acts as a wireless repeater between the main box and the mini boxes. It may be this that was proving your WiFi to the annex. Sky Glass and stream do not provide this feature.

Given that the deco is not a Sky product, you may have better luck with their support or if they have an online community.

MikeAlanR

[Jporch316]

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@JabbaBabba28 wrote:

Hi I own a set of 3 Deco E4 units. My issue is that I need the Deco mesh system as I have an annexe in the garden, and I use it to get wifi to the smart tv, phones, and latop down there. The router is in the front of the house, the Glass tv in the back of the house, and the garden annexe about 50 efeet away. When I had the Sky Q box, I had the main deco pod by the router at the front of the house, the 2nd Deco pod by the Sky Q box, and the 3rd Deco in the garden annexe.which used to work great with the Sky Q box, and the Sky router. The signal was strong enough to reach down the garden and get a wifi signal to the smart TV and my mobile phone and laptop etc. It was not hard wired in, just doing what deco does! However now I no longer have a Sky Q box but now have  a Sky Glass TV.  and I have no idea how to configure it so that I can get a wifi signal to the annexe ... I have a lodger moving into the annexe on Monday and I promised her wifi! - help!! please!! thank you

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Hi 

I'm assuming you have one deco unit plugged into your router .....

it may be worth trying to reposition the other units closer to the annexe to try and improve the signal - you will not need to reprogram them for this. It will be trial and error on placement and testing but hopefully the units can be manoeuvred in a way that improves the signal in the annexe