Hi @Khurst848
We are fellow customers here on the community. See: https://www.sky.com/help/articles/credit-agreement-sky-glass
Try the link there and the instructions and ensure you are using the same email address as the one provided when you placed your order.
Failing this you will need to call sky back and escalate the issue with them.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
