Content cannot be played

[Gemster85]

I have sky glass 65" and have been trying to watch the F1 qualifying on my playlist but getting the message of "This content cannot be played on this device". I was trying to playback on one the 4 pucks I have. Any help please? I've reset the box but that hasn't worked. 

[Tim+Adams]

Hi @Gemster85 

I'm assuming the playlist is showing the UHD version.

Does the TV connected to the Stream support 4K?

Thanks,

Tim

[Gemster85]

It worked eventually for some reason. 

Didn't select a different format but it may have been the case. 

Thanks