Constantly freezing

[AKeithTaylor]

Our internet connection is good, but the screen repeatedly freezes, particularly when we are watching football matches. I feel like we've wasted our money. Sky glass is hopeless. Please either fix it or take it away

[GD1]

@AKeithTaylor  You're not talking to SKy, they will neither fix it or take it away for you in response to a forum post

You need to do some simple trouble

You say your connection is good (but you don't say how fast your connection is) but how is the Glass TV connecting to your router?  What speeds are you getting to the TV  ?

The issue if freezing is usually a result of poor wifi or low broadband speeds

[MarkGoldsmith]

You need to switch over to using an Ethernet connection and not WiFi as your WiFi signal won't be strong and stable enough. I had the exact same issue and switching over to Ethernet and disabling WiFi in the settings sorted this out.

[AKeithTaylor]

My connection speed is 15.91 mbps.

[GD1]

@AKeithTaylor  Is this to your router?   That is simply way too low for Glass to function, you need a minimum of 20mbps for HD & 35mbps for UHD.

[MarkGoldsmith]

Did you get that speed using the Netflix network checker from the Glass?

do you get a better speed doing a speed test from your mobile for instance?

if so then that would certainly indicate the WiFi isn't strong and stable enough for the Glass so your best option to make is usable is to try Ethernet.