Complaint

[JesperRose]

I have already gone through a credit check last night which was accepted, but a member of sky staff cancelled it as there was an error with my address, this gentleman told me I would not go through another hard search for 3 days. I was then refused today, just hours later by another member of staff.  Your staff have accepted it is a fault with my account, yet when I'm being declined they're claiming theres nothing they can do and to get in touch with credit reference agencies when the searches havent even registered with them yet. I should be able to get the package that I was promised would be cancelled and then I could have again and the rest of the unnecessary searches should be removed.

[Deedee36]

@JesperRose  You are not speaking to sky directly here,this is a customer to customer forum.You would need to contact sky directly to address your issue

[mikealanr]

Hi @JesperRose 

You are not addressing Sky here. This is a customer helps customer forum.

You can raise a complaint with Sky as per the info here:

https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR