0

Discussion topic: Channel 4 not showing catch ups

Reply
Avatar for Willow7
Level 1 icon
What's this?
This message was authored by: Willow7

Message posted on ‎29 Aug 2024 11:33 PM

Channel 4 not showing catch ups

Channel 4 on my sky glass will not display hollyoaks etc on catch up 

Report post
Post 1 of 5
647 Views
Reply
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎30 Aug 2024 12:00 PM

Re: Channel 4 not showing catch ups

Posted by a Superuser, not a Sky employee. Find out more

Hi @Willow7 

 

What do you mean? If you try and launch an episode from the Sky UI is it not loading? Is the episode available in the 4od app? Or is it missing there?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 5
604 Views
Reply
Avatar for Willow7
Level 1 icon
What's this?
Topic Author
This message was authored by: Willow7

Message posted on ‎30 Aug 2024 12:36 PM

Re: Channel 4 not showing catch ups

Its actually missing from  catch up, you cant even search todays episode on there at all! But it should definitely be available because it airs on the tv!  So say i search hollyoaks and click on it it only shows yesterdays or tomorrows not today ? Does that make sense?

I've updated my tv, reset it, restarted router and i have the fastest wifi! 

Report post
Post 3 of 5
598 Views
Reply
Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎30 Aug 2024 02:15 PM

Re: Channel 4 not showing catch ups

Posted by a Superuser, not a Sky employee. Find out more

Hi @Willow7 

 

So you using the Sky interface, it could be an issue with the metadata between channel four and Sky. Try opening the 4od app and searching for Hollyoaks in there and see if the episode is available.

 

You can report issues like this via sky's viewer relations team by email: viewerR@sky.uk 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 4 of 5
587 Views
Reply
Avatar for BS15RED
Level 1 icon
What's this?
This message was authored by: BS15RED

Message posted on ‎31 Aug 2024 02:55 PM

Re: Channel 4 not showing catch ups

My 4 On Demand hasnt been working since Wednesday, app doesnt load, just get the 4 spinning round and nothing happens.

Report post
Post 5 of 5
543 Views
Reply
Reply